EDITORIAL
Published on 09 Oct 2019
Editorial: Analysing Emotional Labor in the Service Industries: Consumer and Business Perspectives
doi 10.3389/fpsyg.2019.02290
- 3,424 views
- 3 citations
- Frontiers in Psychology
- Organizational Psychology
- Research Topics
- Analysing Emotional Labor in the Service Industries: Consumer and Business Perspectives
Analysing Emotional Labor in the Service Industries: Consumer and Business Perspectives
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Articles
ORIGINAL RESEARCH
Published on 09 Apr 2019
Emotional Labor in Knowledge-Based Service Relationships: The Roles of Self-Monitoring and Display Rule Perceptions
doi 10.3389/fpsyg.2019.00801
- 3,962 views
- 18 citations
ORIGINAL RESEARCH
Published on 12 Mar 2019
The Role of Emotional Service Expectation Toward Perceived Quality and Satisfaction: Moderating Effects of Deep Acting and Surface Acting
doi 10.3389/fpsyg.2019.00321
- 10,934 views
- 11 citations
ORIGINAL RESEARCH
Published on 26 Feb 2019
Relationship Bonds and Service Provider’s Emotional Labor: Moderating Effects of Collectivism
doi 10.3389/fpsyg.2019.00370
- 9,071 views
- 6 citations
ORIGINAL RESEARCH
Published on 18 Feb 2019
Is Deep Acting Prevalent in Socially Responsible Companies? The Effects of CSR Perception on Emotional Labor Strategies
doi 10.3389/fpsyg.2019.00308
- 4,888 views
- 7 citations
ORIGINAL RESEARCH
Published on 07 Feb 2019
Do Emotional Laborers Help the Needy More or Less? The Mediating Role of Sympathy in the Effect of Emotional Dissonance on Prosocial Behavior
doi 10.3389/fpsyg.2019.00118
- 4,491 views
- 15 citations
ORIGINAL RESEARCH
Published on 04 Jan 2019
Research on How Emotional Expressions of Emotional Labor Workers and Perception of Customer Feedbacks Affect Turnover Intentions: Emphasis on Moderating Effects of Emotional Intelligence
doi 10.3389/fpsyg.2018.02526
- 37,735 views
- 25 citations
ORIGINAL RESEARCH
Published on 14 Dec 2018
The Effect of Emotional Labor of College Administrative Service Workers on Job Attitudes: Mediating Effect of Emotional Labor on Trust and Organizational Commitment
doi 10.3389/fpsyg.2018.02473
- 4,261 views
- 11 citations
ORIGINAL RESEARCH
Published on 04 Dec 2018
Impact of Emotional Harassment on Firm’s Value
doi 10.3389/fpsyg.2018.02333
- 4,062 views
- 8 citations
ORIGINAL RESEARCH
Published on 20 Nov 2018
On Averting Negative Emotion: Remedying the Impact of Shifting Expectations
doi 10.3389/fpsyg.2018.02121
- 6,604 views
- 5 citations
ORIGINAL RESEARCH
Published on 14 Nov 2018
Surface Acting, Emotional Exhaustion, and Employee Sabotage to Customers: Moderating Roles of Quality of Social Exchanges
doi 10.3389/fpsyg.2018.02197
- 21,175 views
- 37 citations
