Improving care for patients, students, service users and consumers is a crucial issue in modern societies, since such care impacts their health and life satisfaction, which in turn affects the performance of public and private organizations, family and social functioning and the well-being and growth of society as a whole. Against this backdrop, communication skills, emotion regulation, empathy and compassion stand out as fundamental elements that directly contribute to improving such care by promoting higher levels of well-being and health. A further key element here is working conditions. Psychosocial risks and work-related stress are among the most challenging issues in occupational safety and health, and significantly impact the health of individuals, organizations, and national economies. Although much scholarly attention has focused on the health sector, other sectors such as education, sports and tourism are also crucial in this regard.

The aim of this Research Topic is to explore the relationships between emotional aspects, communication and working conditions and how all this can influence the care, service and well-being of users and professionals. Special emphasis will be placed here on psychosocial risks and work-related stress. While the main focus of the Research Topic will be on health and education workers, the editors also welcome contributions addressing other types of service sector workers and/or emotionally charged workers. Finally, we aim to elucidate strategies to effectively improve care for patients, students, users and consumers, and improve the well-being, satisfaction and health of workers.

We welcome the following article types: Original Research, Data Reports, Study Protocols, Community Case Studies, Case Reports, Perspective and Opinion papers. Themes may include, but are not limited to, the following:

• the interplay between emotions (emotional intelligence, empathy, compassion, and moods), communication, working conditions, and psychosocial risks
• the effect of working conditions and psychosocial risks on: communication with patients, students, service users and consumers; the therapeutic relationship; service satisfaction; child and family adjustment (including academic performance, social adjustment, bullying, and well-being); and the perception of students and their families
• burnout and work-related stress among emotionally charged workers
• communication skills among emotionally charged workers
• the effect of working conditions, psychosocial risks, or communication issues on the health and well-being of workers and their families.

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Frontiers in Communication

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