The rapidly expanding field of robotics is playing a transformative role in enhancing customer experience (CX) by leveraging the unique capabilities of social robots designed to engage humans in more natural and interactive ways. These robots, known for their human-like attributes, promise to revolutionize how we perceive and interact with technology. However, this advancement has sparked important ethical and privacy debates, including concerns about personal privacy, freedom of expression, and potential discrimination. While existing research has primarily focused on user experience (UX) metrics such as system efficiency and dependability, there is limited understanding of the psychological and emotional factors that significantly influence customer perceptions and behaviors.
This Research Topic aims to delve into the multi-faceted nature of CX and UX within the realm of robotics. The primary focus is to scrutinize the ethical concerns, evaluate the market potential, and explore the emotional and psychological elements that drive the adoption of robotic technologies. By addressing these critical aspects, the research seeks to deepen our understanding of effective integration strategies for these technologies, ensuring that social robots are more than just functional—they become crucial components in cultivating enduring consumer relationships.
To gather further insights into this emerging field, the scope of this Research Topic includes but is not limited to the following themes:
-Customer-centered design, UX, CX, and usability in human-robot interaction: Methods and techniques for enhanced user involvement and satisfaction.
- Trust and cultural influences in customer acceptance of robots: Examination of the role of trust and culture in the adoption processes.
- Ethical and societal implications: Discussion on the ethical and social challenges posed by robots in human environments.
- Long-term customer experience with social robots: Analysis of enduring consumer relationships with robots across various sectors.
- Interdisciplinary collaboration: Promotion of collaborative efforts across technological, behavioral, and design disciplines to advance CX in human-robot interaction (HRI).
- Market potential and cultural acceptance: Investigation of robots’ market viability and cultural integration, focusing on consumer preferences and functionality needs.
This Research Topic invites contributions that provide valuable insights into the challenges and opportunities presented by robotic technologies, expanding our comprehension of their role in shaping a futuristic and integrative customer experience.
Keywords: Social media, chatbots; social robotics, Manufacturing Process
Important note: All contributions to this Research Topic must be within the scope of the section and journal to which they are submitted, as defined in their mission statements. Frontiers reserves the right to guide an out-of-scope manuscript to a more suitable section or journal at any stage of peer review.
