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ORIGINAL RESEARCH article

Front. Psychol.
Sec. Organizational Psychology
Volume 15 - 2024 | doi: 10.3389/fpsyg.2024.1488162

WORK-FAMILY BALANCE AND SERVICE PERFORMANCE

Provisionally accepted
In-Jo Park In-Jo Park 1*Ting Zou Ting Zou 2Zhou Zhou Zhou Zhou 2Xingyu Wang Xingyu Wang 3Peter Beomcheol KIm Peter Beomcheol KIm 4
  • 1 Jeonbuk National University, Jeonju, Republic of Korea
  • 2 Henan University, Kaifeng, Henan Province, China
  • 3 Hong Kong Polytechnic University, Kowloon, Hong Kong, SAR China
  • 4 Auckland University of Technology, Auckland, Auckland, New Zealand

The final, formatted version of the article will be published soon.

    This study investigates the mediating role of cognitive abilities in explaining the link between work-family balance and service performance among hospitality employees and further examines the moderating role of abusive supervision in the mediation process. One hundred and eighty-four dyadic data from employees and their immediate supervisors from 29 hotels in China were collected in three waves: employee data at Time 1 and 2 and supervisor data at Time 3. The findings show that the relationship between work-family balance and service performance was mediated by cognitive flexibility and persistence. Furthermore, abusive supervision moderated the mediation role of cognitive flexibility. The theoretical and managerial implications based on the findings are discussed for hospitality researchers and practitioners.

    Keywords: work-family balance, service performance, cognitive flexibility, cognitive persistence, Abusive supervision

    Received: 29 Aug 2024; Accepted: 30 Dec 2024.

    Copyright: © 2024 Park, Zou, Zhou, Wang and KIm. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.

    * Correspondence: In-Jo Park, Jeonbuk National University, Jeonju, Republic of Korea

    Disclaimer: All claims expressed in this article are solely those of the authors and do not necessarily represent those of their affiliated organizations, or those of the publisher, the editors and the reviewers. Any product that may be evaluated in this article or claim that may be made by its manufacturer is not guaranteed or endorsed by the publisher.