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ORIGINAL RESEARCH article

Front. Psychol.
Sec. Positive Psychology
Volume 15 - 2024 | doi: 10.3389/fpsyg.2024.1438872

Sources of trust in the healthcare context: a multilevel relationship with work engagement and organisational outcomes

Provisionally accepted
Juana Olvera Calderón Juana Olvera Calderón 1Hedy Acosta Antognoni Hedy Acosta Antognoni 2*Susana Llorens Susana Llorens 1Marisa Salanova Marisa Salanova 1
  • 1 University of Jaume I, Castelló de La Plana, Valencian Community, Spain
  • 2 University of Talca, Talca, Chile

The final, formatted version of the article will be published soon.

    The present study analysed the mediating role of interactional justice and horizontal trust between transformational leadership and organisational outcomes (i.e., job performance and service quality) at the work team level and the cross-level relationship of team horizontal trust with job performance at the individual level, controlling for work engagement. The sample corresponds to 1.638 workers grouped into 109 work teams belonging to 28 hospitals in Spain. First, Structural Equation Modelling analysis revealed that, as expected, at the team level, interactional justice and horizontal trust mediate positive and significantly the relationship between transformational leadership and organisational outcomes (i.e., job performance and service quality). Secondly, the results of the Linear Hierarchical Models showed a positive relationship between work engagement and individual level performance. Finally, the multilevel analysis revealed that there is no cross-level relationship between horizontal trust at the team level and individual performance controlled by work engagement.

    Keywords: Horizontal trust, Organisational resources, Organisational outcomes, multilevel, Structural Equation Modeling, Healthcare sector

    Received: 26 May 2024; Accepted: 30 Aug 2024.

    Copyright: © 2024 Olvera Calderón, Acosta Antognoni, Llorens and Salanova. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.

    * Correspondence: Hedy Acosta Antognoni, University of Talca, Talca, Chile

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