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ORIGINAL RESEARCH article

Front. Psychol.
Sec. Organizational Psychology
Volume 15 - 2024 | doi: 10.3389/fpsyg.2024.1423235

Title Page: The Relationship between Emotional Intelligence and Quality of Healthcare among Nurses

Provisionally accepted
Islam Oweidat Islam Oweidat 1Mahmoud Alzoubi Mahmoud Alzoubi 2Ghada Abu Shosha Ghada Abu Shosha 1Wafa'a Ta'an Wafa'a Ta'an 2Anas Khalifeh Anas Khalifeh 3Majdi Alzoubi Majdi Alzoubi 3Khalid AL-Mugheed Khalid AL-Mugheed 4*Amany A. Alabdullah Amany A. Alabdullah 5Sally M. Farghaly Sally M. Farghaly 5
  • 1 Zarqa University, Zarqa, Zarqa, Jordan
  • 2 Jordan University of Science and Technology, Irbid, Irbid, Jordan
  • 3 Al-Zaytoonah University of Jordan, Amman, Amman, Jordan
  • 4 Riyadh Elm University, Riyadh, Saudi Arabia
  • 5 Princess Nourah bint Abdulrahman University, Riyadh, Saudi Arabia

The final, formatted version of the article will be published soon.

    Introduction: Healthcare organizations are operating worldwide facing steep and survival competition in a changing environment.Objectives: To examine the relationship between emotional intelligence and quality of healthcare among Jordanian nurses in governmental hospitals.A descriptive correlational design utilizing a sample of 172 nurses.Participants of this study using online self-administered questionnaires from five governmental hospitals in Jordan, participants filled out and submitted the online nurse-assessed quality of nursing care scale and Genos emotional intelligence concise scale in addition to the socio-demographic data.Results: Nurses' participants demonstrated a high level of emotional intelligence (M = 3.809, SD ± 0.484), and a very high level of quality of healthcare (M = 4.260, SD ± 0.372). There was a statistically significant correlation between the total of quality of healthcare variable and the total of emotional intelligence variable amounted to (r=0.739, P<0.01). There was a statistically significant correlation between the total of quality of healthcare and emotional intelligence variables each with its dimensions. In which, (r = 0.357-0.739). Emotional intelligence variable was able to predict the quality of healthcare, in which (F = 34.872, P ≤0.001). There is a positive correlation between the two variables amounted to (r=0.733). In addition, emotional intelligence explains the amount of (59.8) of the variation in the quality of healthcare.Conclusions: Emotional intelligence is a key predictor of quality of healthcare.Emotional intelligence is important concept to be considered in recruiting, staffing, promoting, and developing employees, as a superiority criterion in healthcare organizations.

    Keywords: Emotional Intelligence, Health, Nurse, quality, quality of healthcare, Nurses

    Received: 25 Apr 2024; Accepted: 07 Oct 2024.

    Copyright: © 2024 Oweidat, Alzoubi, Abu Shosha, Ta'an, Khalifeh, Alzoubi, AL-Mugheed, Alabdullah and Farghaly. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.

    * Correspondence: Khalid AL-Mugheed, Riyadh Elm University, Riyadh, Saudi Arabia

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