Skip to main content

HYPOTHESIS AND THEORY article

Front. Educ.
Sec. Digital Education
Volume 9 - 2024 | doi: 10.3389/feduc.2024.1474370
This article is part of the Research Topic Generative AI Tools in Education and its Governance: Problems and Solutions View all 4 articles

The Impact of Using Artificial Intelligence Techniques in Improving The Quality of Educational Services /Case Study at The University of Baghdad

Provisionally accepted
Namaa Fargan Namaa Fargan 1BAREQ HABEB BAREQ HABEB 1*Mustafa Hussein Zwayyer Mustafa Hussein Zwayyer 1Boshra Arnout Boshra Arnout 2,3
  • 1 University of Baghdad, Baghdad, Iraq
  • 2 Zagazig University, Zagazig, Al Sharqia, Egypt
  • 3 King Khalid University, Abha, Saudi Arabia

The final, formatted version of the article will be published soon.

    The utilization of artificial intelligence techniques has garnered significant interest in recent research due to their pivotal role in enhancing the quality of educational offerings. This study investigated the impact of employing artificial intelligence techniques on improving the quality of educational services, as perceived by students enrolled in the College of Pharmacy at the University of Baghdad. The study sample comprised 379 male and female students. A descriptive-analytical approach was used, with a questionnaire as the primary tool for data collection. The findings indicated that the application of artificial intelligence methods was highly effective, and the educational services provided to students were of exceptional quality. The results also showed a strong correlation (correlation coefficient of 0.719) between the use of artificial intelligence techniques and the quality of educational services. This correlation was statistically significant at a confidence level of 99%. The impact of artificial intelligence techniques and their dimensions on the quality of educational services is highly significant at a confidence level of 99%. This suggests that artificial intelligence technologies play a major role in enhancing the quality of educational services. The study emphasizes the importance of creating technologically advanced classrooms equipped with modern devices and equipment to enhance the learning experience and provide an advanced educational environment. It also highlights the significance of effectively addressing students' complaints and grievances through technical means, such as electronic communication platforms, social media platforms, technical support via the Internet, and smartphone applications. These measures are essential in providing high-quality educational services.

    Keywords: artificial intelligence, AI on Curricula, AI on Decision making, AI on Distance Learning, AI on Training, Quality of Educational Services

    Received: 01 Aug 2024; Accepted: 18 Nov 2024.

    Copyright: © 2024 Fargan, HABEB, Zwayyer and Arnout. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.

    * Correspondence: BAREQ HABEB, University of Baghdad, Baghdad, Iraq

    Disclaimer: All claims expressed in this article are solely those of the authors and do not necessarily represent those of their affiliated organizations, or those of the publisher, the editors and the reviewers. Any product that may be evaluated in this article or claim that may be made by its manufacturer is not guaranteed or endorsed by the publisher.