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REVIEW article
Front. Comput. Sci.
Sec. Human-Media Interaction
Volume 6 - 2024 |
doi: 10.3389/fcomp.2024.1521066
Human-AI collaboration is not very collaborative yet: A taxonomy of interaction patterns in AI-assisted decision making from a systematic review
Provisionally accepted- Johns Hopkins University, Baltimore, United States
Leveraging Artificial Intelligence (AI) in decision support systems has disproportionately focused on technological advancements, often overlooking the alignment between algorithmic outputs and human expectations. A human-centered perspective attempts to alleviate this concern by designing AI solutions for seamless integration with existing processes. Determining what information AI should provide to aid humans is vital, a concept underscored by explainable AI's efforts to justify AI predictions. However, how the information is presented, e.g., the sequence of recommendations and solicitation of interpretations, is equally crucial as complex interactions may emerge between humans and AI. While empirical studies have evaluated human-AI dynamics across domains, a common vocabulary for human-AI interaction protocols is lacking. To promote more deliberate consideration of interaction designs, we introduce a taxonomy of interaction patterns that delineate various modes of human-AI interactivity. We summarize the results of a systematic review of AI-assisted decision making literature and identify trends and opportunities in existing interactions across application domains from 105 articles. We find that current interactions are dominated by simplistic collaboration paradigms, leading to little support for truly interactive functionality. Our taxonomy offers a tool to understand interactivity with AI in decision-making and foster interaction designs for achieving clear communication, trustworthiness, and collaboration.
Keywords: artificial intelligence, Human-AI interaction, decision-making, interaction patterns, Interactivity
Received: 01 Nov 2024; Accepted: 06 Dec 2024.
Copyright: © 2024 Gomez Caballero, Cho, Ke, Huang and Unberath. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
* Correspondence:
Catalina Gomez Caballero, Johns Hopkins University, Baltimore, United States
Mathias Unberath, Johns Hopkins University, Baltimore, United States
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