Towards Users’ Optimal and Pleasurable Experience in Smart Environments

Cover image for research topic "Towards Users’ Optimal and Pleasurable Experience in Smart Environments"
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New developments in intelligent devices for assisting elderly people can provide elders with friendly, mutual, and personalized interactions. Since the intelligent devices should continually make an important contribution to the smart elderly care industry, smart services or policies for the elders are recently provided by a large number of government programs in China. At present, the smart elderly care industry in China has attracted numerous investors’ attention, but the smart elderly care industry in China is still at the beginning stage. Though there are great opportunities in the market, many challenges and limitations still need to be solved. This study analyzes 198 news reports about opportunities and challenges in the smart elderly care industry from six major Chinese portals. The analysis is mainly based on needs assessment for elderly people, service providers, and the Chinese government. It is concluded that smart elderly care services satisfy the elders’ mental wants and that needs for improving modernization services are the most frequently mentioned opportunities. Also, the frequently mentioned challenges behind opportunities are intelligent products not being able to solve the just-needed, user-consumption concept and the ability to pay, which is the most frequently mentioned challenge. The results of this study will enable stakeholders in the smart elderly care industry to clarify the opportunities and challenges faced by smart elderly care services in China’s development process and provide a theoretical basis for better decision making.

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Original Research
20 March 2020

The success of smart homes is fundamentally dependent on their adoption and use by people in the context of daily life. This study investigated ways to control and adapt the technology to fulfill user daily needs, which are the active drivers of smart housing technology adoption. A framework of smart home services was developed by focusing on the practicability of each variable from the perspective of supporting user experience. By developing scenarios based on previous studies, we identified residents’ behaviors and intentions regarding smart home technology and its use. Their issues were identified through the health problems and daily activities identified in the scenarios, and customized smart home services were developed for each resident based on technical solutions, space requirements, and design solutions. The main strength of this study is the adoption of user-centered methods to build a rich picture of the issues that affect households and the community related to the design, installation, and use of technology.

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