AUTHOR=Morita Plinio P. , Lotto Matheus , Kaur Jasleen , Chumachenko Dmytro , Oetomo Arlene , Espiritu Kristopher Dylan , Hussain Irfhana Zakir TITLE=What is the impact of artificial intelligence-based chatbots on infodemic management? JOURNAL=Frontiers in Public Health VOLUME=12 YEAR=2024 URL=https://www.frontiersin.org/journals/public-health/articles/10.3389/fpubh.2024.1310437 DOI=10.3389/fpubh.2024.1310437 ISSN=2296-2565 ABSTRACT=

Artificial intelligence (AI) chatbots have the potential to revolutionize online health information-seeking behavior by delivering up-to-date information on a wide range of health topics. They generate personalized responses to user queries through their ability to process extensive amounts of text, analyze trends, and generate natural language responses. Chatbots can manage infodemic by debunking online health misinformation on a large scale. Nevertheless, system accuracy remains technically challenging. Chatbots require training on diverse and representative datasets, security to protect against malicious actors, and updates to keep up-to-date on scientific progress. Therefore, although AI chatbots hold significant potential in assisting infodemic management, it is essential to approach their outputs with caution due to their current limitations.