AUTHOR=Zhu Xiaoe , Li Rita Yi Man , Crabbe M. James C. , Sukpascharoen Khunanan TITLE=Can a chatbot enhance hazard awareness in the construction industry? JOURNAL=Frontiers in Public Health VOLUME=10 YEAR=2022 URL=https://www.frontiersin.org/journals/public-health/articles/10.3389/fpubh.2022.993700 DOI=10.3389/fpubh.2022.993700 ISSN=2296-2565 ABSTRACT=
Safety training enhances hazard awareness in the construction industry. Its effectiveness is a component of occupational safety and health. While face-to-face safety training has dominated in the past, the frequent lockdowns during COVID-19 have led us to rethink new solutions. A chatbot is messaging software that allows people to interact, obtain answers, and handle sales and inquiries through a computer algorithm. While chatbots have been used for language education, no study has investigated their usefulness for hazard awareness enhancement after chatbot training. In this regard, we developed four Telegram chatbots for construction safety training and designed the experiment as the treatment factor. Previous researchers utilized eye-tracking in the laboratory for construction safety research; most have adopted it for qualitative analyses such as heat maps or gaze plots to study visual paths or search strategies