AUTHOR=Xu Yuepei , He Wen
TITLE=More Information = Less Aggression? Impact of Information Asymmetry on Chinese Patients' Aggression
JOURNAL=Frontiers in Public Health
VOLUME=7
YEAR=2019
URL=https://www.frontiersin.org/journals/public-health/articles/10.3389/fpubh.2019.00118
DOI=10.3389/fpubh.2019.00118
ISSN=2296-2565
ABSTRACT=Background: Information asymmetry is a widely studied economic phenomenon. It refers to the situation in which one group in a transaction has more information than the other. Nowadays, information asymmetry has been studied not only as a financial topic but also as a potential reason for essential social problems.
Objective: To take Chinese doctor–patient relationship as an example and investigate the relationship among information asymmetry, trust level, and aggression behavior using an experimental design.
Methods: A total of 44 undergraduates (information asymmetry group, N = 22, 5 males, 17 females, mean age = 18.95, SD = 0.18; information symmetry group, N = 22, 7 males, 15 females, mean age = 19.27, SD = 0.18) took part in our experiment. Different slides and guidance were used to create a virtual information asymmetry situation, and we use the Wake Forest Physician Trust Scale (WFPTS) and the hot sauce allocation paradigm to measure their trust level and aggression, respectively.
Results: Participants in the information asymmetry group allocated significantly more hot sauce to the doctor (p <.005, d = 1.09) and displayed significantly lower trust level (p < 0.05, d = −0.78) than the control group. Patients' trust level had a significant mediating effect (95% confidence interval [−1.39, –0.05]).
Conclusion: Asymmetric information may arouse patients' aggression and lower their trust in doctors. Patients' trust level is also a significant partial mediator between their aggression and information asymmetry. The current study reinforces the urgent need for information openness in the Chinese medical system.