AUTHOR=Jia Jing , Chen Lu , Wu Chengzhen , Xiao Manling 

TITLE=User avoidance behavior in pharmaceutical e-commerce intelligent customer service: a stressor-strain-outcome perspective

JOURNAL=Frontiers in Psychology

VOLUME=16

YEAR=2025

URL=https://www.frontiersin.org/journals/psychology/articles/10.3389/fpsyg.2025.1514571

DOI=10.3389/fpsyg.2025.1514571

ISSN=1664-1078