AUTHOR=Oweidat Islam , Alzoubi Mahmoud , Shosha Ghada Abu , Ta’an Wafa’a , Khalifeh Anas , Alzoubi Majdi M. , Al-Mugheed Khalid , Alabdullah Amany Anwar Saeed , Abdelaliem Sally Mohammed Farghaly 

TITLE=Relationship between emotional intelligence and quality of healthcare among nurses

JOURNAL=Frontiers in Psychology

VOLUME=15

YEAR=2024

URL=https://www.frontiersin.org/journals/psychology/articles/10.3389/fpsyg.2024.1423235

DOI=10.3389/fpsyg.2024.1423235

ISSN=1664-1078

ABSTRACT=<sec id="sec1"><title>Introduction</title><p>Healthcare organizations worldwide face intense competition for survival in an ever-changing environment.</p></sec><sec id="sec2"><title>Objectives</title><p>This study aims to examine the relationship between emotional intelligence (EI) and quality of healthcare (QHC) among Jordanian nurses working in governmental hospitals.</p></sec><sec id="sec3"><title>Method</title><p>This study was conducted using a descriptive correlational design and included a sample of 172 nurses. Participants from five governmental hospitals in Jordan completed online self-administered questionnaires, including the Nurse-Assessed Quality of Nursing Care Scale and the Genos Emotional Intelligence Concise Scale, along with sociodemographic data.</p></sec><sec id="sec4"><title>Results</title><p>The participating nurses demonstrated a high level of EI (M = 3.809, SD ± 0.484) and a very high level of QHC (M = 4.260, SD ± 0.372). A statistically significant correlation was found between the total quality of healthcare variables and the total EI variable (<italic>r</italic> = 0.739, <italic>p</italic> &lt; 0.01). Additionally, statistically significant correlations were observed between the QHC and EI, as well as their respective dimensions (<italic>r</italic> = 0.357–0.739). EI was found to be a significant predictor of the QHC (<italic>F</italic> = 34.872, <italic>p</italic> ≤ 0.001), with a positive correlation between the two variables (<italic>r</italic> = 0.733). EI accounted for 59.8% of the variation in the QHC.</p></sec><sec id="sec5"><title>Conclusion</title><p>EI is a key predictor of QHC. It plays an essential role in recruiting, staffing, promoting, and nurturing employees, making it a crucial criterion for achieving excellence in healthcare organizations.</p></sec>