AUTHOR=Baines Julia I. , Dalal Reeshad S. , Ponce Lida P. , Tsai Ho-Chun TITLE=Advice from artificial intelligence: a review and practical implications JOURNAL=Frontiers in Psychology VOLUME=15 YEAR=2024 URL=https://www.frontiersin.org/journals/psychology/articles/10.3389/fpsyg.2024.1390182 DOI=10.3389/fpsyg.2024.1390182 ISSN=1664-1078 ABSTRACT=

Despite considerable behavioral and organizational research on advice from human advisors, and despite the increasing study of artificial intelligence (AI) in organizational research, workplace-related applications, and popular discourse, an interdisciplinary review of advice from AI (vs. human) advisors has yet to be undertaken. We argue that the increasing adoption of AI to augment human decision-making would benefit from a framework that can characterize such interactions. Thus, the current research invokes judgment and decision-making research on advice from human advisors and uses a conceptual “fit”-based model to: (1) summarize how the characteristics of the AI advisor, human decision-maker, and advice environment influence advice exchanges and outcomes (including informed speculation about the durability of such findings in light of rapid advances in AI technology), (2) delineate future research directions (along with specific predictions), and (3) provide practical implications involving the use of AI advice by human decision-makers in applied settings.