AUTHOR=Ittner Sandra , Mühlbacher Dominik , Neukum Alexandra , Weisswange Thomas H. TITLE=User Evaluation of Passenger Assistance System Concepts on Public Highways JOURNAL=Frontiers in Psychology VOLUME=12 YEAR=2021 URL=https://www.frontiersin.org/journals/psychology/articles/10.3389/fpsyg.2021.725808 DOI=10.3389/fpsyg.2021.725808 ISSN=1664-1078 ABSTRACT=

There is ample research on assistance systems for drivers in conventional and automated vehicles. In the past, those systems were developed to increase safety but also to increase driver comfort. Since many common risks have by now been mitigated through such systems, the research and development focus expanded to also include comfort-related assistance. However, the passenger has rarely been taken into account explicitly, although it has been shown that passenger discomfort is a relevant problem. Therefore, this work investigated the potential of passenger assistance systems to reduce such discomfort. Three different passenger assistant system prototypes were tested in a driving study on public highway with N = 19 participants. The systems provided information about parameters related to the performance of the driver and one additionally provided a communicative means of influence. For two passenger assistant systems, it could be shown that they significantly reduced passenger discomfort in at least a subset of the evaluated situations. The majority of participants rated one or multiple of the assistant systems as more comfortable than a ride without assistance. The system providing information about the attentiveness of the driver was most effective in reducing discomfort and was rated as the most helpful system. The results show that explicitly considering the situation of passengers in the design of assistance systems can positively impact their comfort. This can be achieved using information from common systems targeting driver assistance available to the passenger.