AUTHOR=Blazquez-Resino Juan Jose , Gutiérrez-Broncano Santiago , Ruiz-Palomino Pablo , Jimenez-Estevez Pedro 

TITLE=Dealing With Human Resources in the Age of Consumer 4.0: Aiming to Improve Service Delivery

JOURNAL=Frontiers in Psychology

VOLUME=10

YEAR=2020

URL=https://www.frontiersin.org/journals/psychology/articles/10.3389/fpsyg.2019.03058

DOI=10.3389/fpsyg.2019.03058

ISSN=1664-1078