AUTHOR=Garcia Danilo , Lindskär Erik , Archer Trevor 

TITLE=To schedule or not to schedule? Agentic and cooperative teams at call centers

JOURNAL=Frontiers in Psychology

VOLUME=5

YEAR=2014

URL=https://www.frontiersin.org/journals/psychology/articles/10.3389/fpsyg.2014.00999

DOI=10.3389/fpsyg.2014.00999

ISSN=1664-1078