AUTHOR=Hickson Gerald B. , Boothman Richard C. , Krumm Alice M. , Wyatt Ronald TITLE=Communication and resolution programs expose hard-to-hear truths JOURNAL=Frontiers in Health Services VOLUME=4 YEAR=2025 URL=https://www.frontiersin.org/journals/health-services/articles/10.3389/frhs.2024.1523363 DOI=10.3389/frhs.2024.1523363 ISSN=2813-0146