AUTHOR=Sun George , Zhou Yi-Hui TITLE=AI in healthcare: navigating opportunities and challenges in digital communication JOURNAL=Frontiers in Digital Health VOLUME=5 YEAR=2023 URL=https://www.frontiersin.org/journals/digital-health/articles/10.3389/fdgth.2023.1291132 DOI=10.3389/fdgth.2023.1291132 ISSN=2673-253X ABSTRACT=

The landscape of healthcare communication is undergoing a profound transformation in the digital age, and at the heart of this evolution are AI-powered chatbots. This mini-review delves into the role of AI chatbots in digital health, providing a detailed exploration of their applications, benefits, challenges, and future prospects. Our focus is on their versatile applications within healthcare, encompassing health information dissemination, appointment scheduling, medication management, remote patient monitoring, and emotional support services. The review underscores the compelling advantages of AI chatbots. However, it also addresses the significant challenges posed by the integration of AI tools into healthcare communication.