AUTHOR=Coman Ecaterina 

TITLE=IVR systems used in call center management: a scientometric analysis of the literature

JOURNAL=Frontiers in Computer Science

VOLUME=7

YEAR=2025

URL=https://www.frontiersin.org/journals/computer-science/articles/10.3389/fcomp.2025.1459787

DOI=10.3389/fcomp.2025.1459787

ISSN=2624-9898