94% of researchers rate our articles as excellent or good
Learn more about the work of our research integrity team to safeguard the quality of each article we publish.
Find out more
ORIGINAL RESEARCH article
Front. Clin. Diabetes Healthc.
Sec. Diabetes Self-Management
Volume 6 - 2025 | doi: 10.3389/fcdhc.2025.1472471
Exploring Usability Metrics in Continuous Glucose Monitoring Systems: Insights from the Voice of People with Diabetes in Italy
Provisionally accepted- 1 Personalive S.r.l., Milan, Italy
- 2 Department of Management Engineering, Polytechnic of Milan, Milan, Lombardy, Italy
Introduction: Continuous Glucose Monitoring (CGM) systems are crucial in diabetes management, offering clinical and psychological benefits despite operational challenges. Usability assessment of real-time and intermittently-scanned CGM systems is a notable research gap. This study, in collaboration with diabetes patient associations, explores CGM usability from the perspective of Italian individuals with diabetes.Methods: A roundtable discussion with patient association representatives was conducted to discuss CGM usability, followed by a detailed online survey of 281 Italian patients on CGM usage, satisfaction, and feature preferences.Results: Findings show a significant positive impact on Quality of Life (87/100) and moderate usability (66/100). Core CGM functions are widely used, while data sharing with healthcare professionals is underutilized. The study offers diverse insights into CGM usability from both the roundtable and survey data.Conclusions: The study underscores the importance of CGM in diabetes management and highlights the need for continuous technological improvements. It emphasizes the role of patient associations in enhancing communication with manufacturers and CGM education. Effective collaboration between healthcare professionals and patients is vital for optimal CGM use, advocating for personalized care strategies tailored to individual patient needs.
Keywords: Continuous glucose monitoring, Usability indicators, diabetes management, patient perspectives, user satisfaction, Quality of Life, healthcare technology, Patient-Centered Care
Received: 29 Jul 2024; Accepted: 10 Feb 2025.
Copyright: © 2025 Boaretto, Manzoni, Minotti and Toletti. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
* Correspondence:
Andrea Boaretto, Personalive S.r.l., Milan, Italy
Disclaimer: All claims expressed in this article are solely those of the authors and do not necessarily represent those of their affiliated organizations, or those of the publisher, the editors and the reviewers. Any product that may be evaluated in this article or claim that may be made by its manufacturer is not guaranteed or endorsed by the publisher.