AUTHOR=Ðula Ivan , Berberena Tabea , Keplinger Ksenia , Wirzberger Maria 

TITLE=Hooked on artificial agents: a systems thinking perspective

JOURNAL=Frontiers in Behavioral Economics

VOLUME=2

YEAR=2023

URL=https://www.frontiersin.org/journals/behavioral-economics/articles/10.3389/frbhe.2023.1223281

DOI=10.3389/frbhe.2023.1223281

ISSN=2813-5296

ABSTRACT=<p>Following recent technological developments in the artificial intelligence space, artificial agents are increasingly taking over organizational tasks typically reserved for humans. Studies have shown that humans respond differently to this, with some being appreciative of their advice (algorithm appreciation), others being averse toward them (algorithm aversion), and others still fully relinquishing control to artificial agents without adequate oversight (automation bias). Using systems thinking, we analyze the existing literature on these phenomena and develop a conceptual model that provides an underlying structural explanation for their emergence. In doing so, we create a powerful visual tool that can be used to ground discussions about the impact artificial agents have on organizations and humans within them.</p>