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ORIGINAL RESEARCH article

Front. Artif. Intell.
Sec. Machine Learning and Artificial Intelligence
Volume 8 - 2025 | doi: 10.3389/frai.2025.1446590
This article is part of the Research Topic Machine Learning Applications for Digital Humanities View all 4 articles

Strategic Technological Innovation through ChatMu: Transforming Information Accessibility in Muhammadiyah

Provisionally accepted
Muhammad Syahriandi Adhantoro Muhammad Syahriandi Adhantoro 1*Dedi Gunawan Dedi Gunawan 1Harun Joko Prayitno Harun Joko Prayitno 2Rahayu Febri Riyanti Rahayu Febri Riyanti 2Eko Purnomo Eko Purnomo 2Adi Jufriansah Adi Jufriansah 3
  • 1 Faculty of Communication and Informatics, Universitas Muhammadiyah Surakarta, Surakarta, Indonesia
  • 2 Faculty of Teacher Training and Education, Universitas Muhammadiyah Surakarta, Surakarta, Indonesia
  • 3 Faculty of Teacher Training and Education, Muhammadiyah University of Maumere, Maumere, Indonesia

The final, formatted version of the article will be published soon.

    This study examines the effectiveness of the ChatMu application in improving access to information for members of Muhammadiyah, a prominent socio-religious organization. The research employs a mixed-methods approach, combining qualitative and quantitative analyses to evaluate the application's performance, usability, and user satisfaction. Findings reveal that ChatMu significantly enhances the accessibility and accuracy of Muhammadiyahrelated information, highlighting its potential as an innovative tool for addressing community-specific information needs. However, several usability challenges were identified, including navigation inefficiencies and inconsistencies in content delivery. These limitations suggest the need for further refinement to optimize user experience and functionality. Despite these issues, ChatMu demonstrates strong capabilities in providing relevant and reliable information, fostering digital literacy, and supporting information dissemination within the Muhammadiyah community. The study concludes that ChatMu represents a promising application of chatbot technology in empowering communities through improved access to knowledge. Future development efforts should focus on comprehensive usability testing, maintaining information relevance, and incorporating advanced interactive features to enhance engagement. With continuous improvements, ChatMu has the potential to become an effective medium for advancing literacy and knowledge-sharing in the Muhammadiyah community.

    Keywords: artificial intelligence, ChatMu application, Chatbot technology, Digital Literacy, Muhammadiyah, System Usability Scale, User engagement

    Received: 10 Jun 2024; Accepted: 13 Jan 2025.

    Copyright: © 2025 Adhantoro, Gunawan, Prayitno, Riyanti, Purnomo and Jufriansah. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.

    * Correspondence: Muhammad Syahriandi Adhantoro, Faculty of Communication and Informatics, Universitas Muhammadiyah Surakarta, Surakarta, Indonesia

    Disclaimer: All claims expressed in this article are solely those of the authors and do not necessarily represent those of their affiliated organizations, or those of the publisher, the editors and the reviewers. Any product that may be evaluated in this article or claim that may be made by its manufacturer is not guaranteed or endorsed by the publisher.