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SYSTEMATIC REVIEW article

Front. Artif. Intell.
Sec. AI for Human Learning and Behavior Change
Volume 7 - 2024 | doi: 10.3389/frai.2024.1473872

Exploring how AI adoption in the workplace affects employees: A bibliometric and systematic review

Provisionally accepted
Malika Soulami Malika Soulami 1,2*Saad Benchekroun Saad Benchekroun 1,2Asiya Galiulina Asiya Galiulina 3,4,5
  • 1 Sidi Mohamed Ben Abdellah University, Fes, Morocco
  • 2 Laboratoire de Recherche Multidisciplinaire « LAREM », Fes, Morocco
  • 3 Université Sultan Moulay Slimane, Béni Mellal, Beni Mellal-Khenifra, Morocco
  • 4 Laboratoire de Recherche en Economie et Management des Organisations "LAREMO", Béni Mellal, Morocco
  • 5 École Nationale de Commerce et de Gestion de Béni Mellal, Béni Mellal, Morocco

The final, formatted version of the article will be published soon.

    The adoption of artificial intelligence (AI) in the workplace is changing the way organizations function, and profoundly affecting employees. These organizational changes raise crucial questions about the employee's future and well-being. Our study aims to explore the intersection between artificial intelligence and employee well-being through a bibliometric review and a contextual analysis. Methodology: Carried out in May 2024, our study is divided into two phases. The first phase, dedicated to bibliometric review, was conducted using the PRISMA method, and explored the Scopus and Web of Science databases for the period from 2015 to 2024. A total of 92 articles were selected for quantitative analysis using VOSviewer software. The second phase is based on an indepth systematic analysis of 25 articles selected from those previously identified. These articles were selected on the basis of their relevance to the research question, and were subjected to in-depth thematic analysis using NVivo software. Results: The bibliometric analysis results reveal a significant increase in publications starting from the year 2020, highlighting advancements in research, primarily in the United States and China. The co-occurrence analysis identifies four main clusters: ethics, work autonomy, employee stress, and mental health, thus illustrating the dynamics created by artificial intelligence in the professional environment. Furthermore, the systematic analysis has brought to light theoretical gaps and underexplored areas, such as the need to conduct empirical studies in non-Western cultural contexts and among diverse target groups, including older adults, individuals of different sexes, people with low education levels, and participants from various sectors, including primary and secondary industries, small manufacturing businesses, call centers, as well as public and private healthcare sectors. Conclusion: Existing literature emphasize the importance for organizations to implement supportive strategies aimed at mitigating the potential adverse effects of AI on employee well-being, while also leveraging its benefits to enhance workplace autonomy and satisfaction and promote AI-enabled innovation through employee creativity and self-efficacy.

    Keywords: artificial intelligence, Bibliometric review, Employee well-being, Systematic review, Workplace stress

    Received: 31 Jul 2024; Accepted: 14 Oct 2024.

    Copyright: © 2024 Soulami, Benchekroun and Galiulina. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) or licensor are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.

    * Correspondence: Malika Soulami, Sidi Mohamed Ben Abdellah University, Fes, Morocco

    Disclaimer: All claims expressed in this article are solely those of the authors and do not necessarily represent those of their affiliated organizations, or those of the publisher, the editors and the reviewers. Any product that may be evaluated in this article or claim that may be made by its manufacturer is not guaranteed or endorsed by the publisher.